“A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.”

“A mission statement is not something you write overnight... But fundamentally, your mission statement becomes your constitution, the solid expression of your vision and values. It becomes the criterion by which you measure everything else in your life.”

“Accountability breeds response-ability.”

“An empowered organisation is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organisational success.”

“Begin with the end in mind.”

“Between stimulus and response, there is a space where we choose our response.”

“Effective leadership is putting first things first. Effective management is discipline, carrying it out.”

“Employers and business leaders need people who can think for themselves - who can take initiative and be the solution to problems.”

“Every human has four endowments - self awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom... The power to choose, to respond, to change.”

“Every time you think the problem is 'out there,' that very thought is the problem.”

“Find your voice and inspire others to find theirs.”

“Historically, the family has played the primary role in educating children for life, with the school providing supplemental scaffolding to the family.”

“How can you possibly reconcile the justice of God with the idea that only through Christ can you be saved? Most of the world lives and dies and never even hears of Christ. There has to be some mechanism set up for all those who have ever lived to have an opportunity to hear of Christ.”

“I affirm to you the tremendous potential you have, not beyond anything you could ever imagine.”

“If there's one thing that's certain in business, it's uncertainty.”

“If we keep doing what we're doing, we're going to keep getting what we're getting.”

“If you carefully consider what you want to be said of you in the funeral experience, you will find your definition of success.”

“If you have a family mission statement that clarifies what your purpose is, then you use that as the criterion by which you make the decisions.”

“If you want small changes in your life, work on your attitude. But if you want big and primary changes, work on your paradigm.”

“In school, many of us procrastinate and then successfully cram for tests. We get the grades and degrees we need to get the jobs we want, even if we fail to get a good general education.”

“Instead, I have an abundance mentality: When people are genuinely happy at the successes of others, the pie gets larger.”

“It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity. A person must possess himself and have a deep sense of security in fundamental principles and values in order to genuinely apologize.”

“It's a fact that more people watch television and get their information that way than read books. I find new technology and new ways of communication very exciting and would like to do more in this field.”

“It's amazing how confused and distracted and misdirected so many people are.”

“Just as we develop our physical muscles through overcoming opposition - such as lifting weights - we develop our character muscles by overcoming challenges and adversity.”

“Leadership is a choice, not a position.”

“Life is not accumulation, it is about contribution.”

“Light is the greatest disinfectant in nature and also in organizations.”

“Listen with the intent to understand, not the intent to reply.”

“Listen with your eyes for feelings.”

“Live out of your imagination, not your history.”

“Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.”

“Moral authority comes from following universal and timeless principles like honesty, integrity, treating people with respect.”

“Most negotiators are trying to get their way.”

“Our character is basically a composite of our habits. Because they are consistent, often unconcious patterns, they constantly, daily, express our character.”

“Outsourcing is inevitable, and I don't think it's necessarily treating people like things.”

“People and organizations don't grow much without delegation and completed staff work because they are confined to the capacities of the boss and reflect both personal strengths and weaknesses.”

“Principles are guidelines for human conduct that are proven to have enduring, permanent value.”

“Public behavior is merely private character writ large.”

“Reactive people... are often affected by their physical environment. They find external sources to blame for their behavior.”

“Remember, we are not human beings having a spiritual experience. We are spiritual beings having a human experience.”

“Seek first to understand, then to be understood.”

“Some habits of ineffectiveness are rooted in our social conditioning toward quick-fix, short-term thinking.”

“Stop setting goals. Goals are pure fantasy unless you have a specific plan to achieve them.”

“Strength lies in differences, not in similarities.”

“Studies have identified a significant 'skills gap' between what students are currently being taught and the skills employers are seeking in today's global economy. Our children must be better prepared than they are now to meet the future challenges of our ever-changing world.”

“Synergy is better than my way or your way. It's our way.”

“Synergy is what happens when one plus one equals ten or a hundred or even a thousand! It's the profound result when two or more respectful human beings determine to go beyond their preconceived ideas to meet a great challenge.”

“The average family spends 30 hours in front of a television, and they say they don't have the time to have a balanced, integrated life.”

“The bottom line is, when people are crystal clear about the most important priorities of the organization and team they work with and prioritized their work around those top priorities, not only are they many times more productive, they discover they have the time they need to have a whole life.”

“The challenge of work-life balance is without question one of the most significant struggles faced by modern man.”

“The deepest desire of the human spirit is to be acknowledged.”

“The key is not to prioritize what's on your schedule, but to schedule your priorities.”

“The key is taking responsibility and initiative, deciding what your life is about and prioritizing your life around the most important things.”

“The main thing is to keep the main thing the main thing.”

“The more people rationalize cheating, the more it becomes a culture of dishonesty. And that can become a vicious, downward cycle. Because suddenly, if everyone else is cheating, you feel a need to cheat, too.”

“The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it.”

“The solutions to our problems are and always will be based upon universal, timeless, self-evident principles common to every enduring, prospering society throughout history.”

“The true identity theft is not financial. It's not in cyberspace. It's spiritual. It's been taken.”

“The world has entered an era of the most profound and challenging change in human history.”

“There are three constants in life... change, choice and principles.”

“There is a heavy emphasis in Mormonism on initiative, on responsibility, on a work ethic, and on education. If you take those elements together with a free-enterprise system, you've got the chemistry for a lot of industry.”

“There's strong data that, within companies, the No. 1 reason for ethical violations is the pressure to meet expectations, sometimes unrealistic expectations.”

“To learn something but not to do is really not to learn. To know something but not to do is really not to know.”

“Trust is central to an economy that works.”

“Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.”

“We are the creative force of our life, and through our own decisions rather than our conditions, if we carefully learn to do certain things, we can accomplish those goals.”

“We become what we repeatedly do.”

“We see the world not as it is, but as we are.”

“What is common sense isn't common practice.”

“When it comes to developing character strength, inner security and unique personal and interpersonal talents and skills in a child, no institution can or ever will compare with, or effectively substitute for, the home's potential for positive influence.”

“When one side benefits more than the other, that's a win-lose situation. To the winner it might look like success for a while, but in the long run, it breeds resentment and distrust.”

“When we value correct principles, we have truth - a knowledge of things as they are.”

“When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.”

“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.”

“You can retire from a job, but don't ever retire from making extremely meaningful contributions in life.”

“Your most important work is always ahead of you, never behind you.”

“You're not a product of your nature. That is your genetic makeup or your nurture, the things that have happened to you. Of course those things affect you powerfully, but they do not determine you.”