Your first job, I tell people I mentor, is managing your affect. Be nice and say nice things. Make it so that the people walk away from interacting with you and say, 'That was fun.' That will make them want to come back and do it again.

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“Your first job, I tell people I mentor, is managing your affect. Be nice and say nice things. Make it so that the people walk away from interacting with you and say, 'That was fun.' That will make them want to come back and do it again.”