“And when your phone rings, pick it up. Open yourself up to the possibility a phone call offers. Discover this remarkable device called the telephone. It will give you a serious competitive advantage.”

“I have always been terrified of the death of my parents. I never knew if I could count on myself. I never knew if that would send me over the edge.”

“It has been said that love is a function of communication. I believe that to be true. I believe, by extension, that human understanding is a function of communication. And the better human beings understand one another, the higher the level of functioning.”

“It's time to re-think charity. It's time to give charity the big-league freedoms we really give to business. The fight for these freedoms must be our new cause, because without them, all of our causes are ultimately lost.”

“It's time to stop obsessing about overhead and start focusing on progress. Change charity, and charity can change the world.”

“Silence, you know, is the best place to get close to spirit for me.”

“We aren't upset when Paramount makes a USD200 million movie that flops, but if a charity experiments with a USD5 million fundraising event that fails, we call in the attorneys. So charities are petrified of trying bold new revenue-generating endeavors and can't develop the powerful learning curves the for-profit sector can.”

“You used to be able to just call people. You didn't have to be on someone's calendar to have a phone conversation. The telephone was an important and valuable domain of communication, both for casual, friendly chats and for professional exchanges of ideas and information. But no more.”