ONE day a successful Manufacturer who had become strongly addicted to Efficiency Literature after making his pile, sat down and reasoned with himself thus: “Something is wrong with my business. The Sales Increase for last year was only 120 percent. It should have been 850 percent. The fault lies with my Sales Manager.” “True, he is a good slob, but he is not good enough. My Salesmen all like him and plug hard on his account, to say nothing of their own; but they don’t plug hard enough.” “What I need is a Sales Chief who is not stocked up with the dry-bones of Salesmanship—someone who comes from the outside and brings a fresh, crisp point of view—someone who knows nothing at all about the Selling Game. That’s the stunt these days! My present man is in a rut. Raus!” The morning following this sparkling synthesis, Comrade President called in the pre-damned Then he grabbed a note-pad, scribbled off a terse Classified Ad, pressed a button on the waistline of his desk, and told the Office Poodle to get it into the morning papers and quit spitting on the radiator. On a high stool in the Bookkeeping Department of a certain Plumbers Supply House sat an upright and painstaking young gentleman who wrote an excellent hand, never erred in his posting, and fainted when anybody turned the ledger pages from the bottom instead of the top. But of late years he had contracted a serious case of correspondence-schoolitis and within him was stirring strong the ambition to Become An Executive And Earn Fifty Thousand A Year. He was firmly convinced that the only difference between the man shoveling coal and the man shoveling coin was a difference in Earning Power, as told graphically in the pictures; and On this particular morning this particular young gentleman had been casually perusing the newspaper for a few hours prior to the Boss’s arrival, and he had almost finished the twenty-eighth page when his eye leeched upon the advertisement of our friend the Efficiency President about whom we were chatting pleasantly before we went off on this spur. “I feel the fingers of Fate upon my spine,” said the young gentleman osteopathically, as he clipped the Ad from the paper and slipped it into the upper berth of his double-breasted white waistcoat. When the noon hour struck, it took him just two and one-quarter minutes to slide down the scaffolding of the high stool, grab his little cardboard derby, and jump a passing trolley in quest of the job. But when he arrived at the factory, his Nerve suddenly up and left for parts unknown. With trembling ears, and muscles of the map twitching like a mare’s flank shivering off flies, he The man in charge knew of course what this flickering taper had oozed in for. It was a cinch he wasn’t some Kentucky customer calling to raise hell about the last shipment. Only a man looking for a job could behave like a seidlitz powder and not arouse suspicion. So he ushered him in to see the President. Mister President, pushing back his whiskers for oratorical clearance, delivered himself thus: “Young Man,” he said, “have you any reason, either apparent or hidden about the premises, for thinking that you know any more about Salesmanship than a squirrel knows about Santa Claus?” “No sir,” blurted the Dose of Salts, meaning to say “yes” and bluff it out. “Good!” broke in Uncle President. “You’ve got the very qualification I’m looking for. “And what name do you wag to?” queried “Elliott Buc——” But Pres. cut him short. “Never mind the details,” he said. “And now Elliott,” he continued, throwing back an emphatic lapel and hooking his presidential thumb into his vest pocket, “I am going to make you my Sales Manager. You look and act as unlike a Sales Manager as anything I’ve ever seen this side of Lapland and that’s why I think you’ll do. I’m working on a new system. So get up off the floor there, and say ‘thank you’—and GO TO IT!” Elliott’s full and complete name may be itemized as follows: Elliott Buckingham Tudor-Smith. But around the office they promptly re-capped it under the appropriate and musical monicker of “Ellie.” They also noted that from the instant Ellie landed the coveted job, his knees and his neck began to stiffen like a steel bar, and there was something in his manner that seemed to say: “The President should be congratulated upon his good judgment.” The whole overburdened Office Staff were stop-work observers of everything that went on in the office from a giggly conversation among the girls down to delivering a bottle of crystal spring water for the ice-cooler, and of course they all saw and remembered how Ellie went into the President’s office on all fours to apply for the job. Hence when they now saw him swank past them full of superior swish and driving his heels to the floor like a Grenadier Guard, they naturally began to develop that warmth of fellowship toward him that one feels for the cramps. Had Elliott not been by profession a Bookkeeper, he would have made a good Haberdasher. When it came to practical Salesmanship he had about as much experience as a sponge diver. Hence he possessed many essential qualifications of the modern blank-cartridge Sales Director, as psychically discerned by the President at the outset. While Elliott might be described as a traveled person, he was not what you would exactly call a globe-trotter in the strict sense of said term. We mention this irrelevancy merely to show that when it came to skipping here and there over the cornbelt, and getting back to the Home Town safe and sound and unrobbed, Elliott could hold his own with the best of them. Elliott possessed still another essential to successful latter-day sales management. He was one rhinoceros on System. In less than three months after he had set sail upon the hazardous sea of Sales Promotion, he had everything on the premises mapped and charted and indexed and cross-indexed and sub-indexed and super-indexed forty-seven different ways. Any ordinary question put to him about the Business or the Weather would be followed by the pulling out of numerous little drawers and Elliott’s highest qualification for his job, however, lay in his early-discovered ability to write a very superior quality of nagging letter to the Salesmen under him. When it came to the Quibble & Nag stuff, Elliott had every corn-fed Sales Manager in the land rolled up like a carpet. Having himself never sold a Bill of Goods in his tiny conventional life, and being barely able to tell the Goods from a large knobby sack of apples without first walking all around them and squinting at them from different angles, he was insured at all times against writing the Sales Force upon anything that might be of any importance whatever to the Business. For instance, when the Firm’s crack salesmanic shot of the Western Territory was aching like an ingrowing toenail for some constructive suggestion from Headquarters concerning a Big Deal he was trying to put And when some other Sales Wizard would send in a C/L Order from some dotty dorp off in the scrub of Oblivion where The House had never before sold a Lincoln Penny’s worth of their fully-guaranteed Stuff, Ellie would promptly press Button No. 2 (gawd, how Eddie loved to press those buttons!) and then dictate to the anaemic stenographer a couple of pages of acid contumely, telling how surprised The Writer was that an Order from a territory of such potential greatness should not have called for ten carloads instead of one carload. Ellie of course never hiked out on The Road himself and therefore never knew whether a given Territory was potentially great or potentially punk, nor whether one carload was a slashing big Order or a paltry pee-wee, but he always had to write cheery stuff like yon foregoing Ellie never believed in complimenting a Road Rat and running the risk of impairing the gunk’s proper perspective of his work and maybe cause him to slap in an extra bus-fare on the strength of it. In short, Ellie’s skilful management naturally succeeded in putting The Boys in such excellent spirits that every time they got a letter from him they felt like shooting up a Home for Incurables. But in due and good time it came to pass that all those Salesmen on Elliott’s staff that were not buying clapboard homes on installment, slapped in their resignations and politely told Ellie and His System to go to hellenstaythere. This, however, did not cause so much as a tropical ripple on the sea of Serenity upon which Elliott Buckingham Tudor-Smith was gliding so smoothly. As fast as one Salesman would up and kick off his breechin’, Ellie would hire another, and each time he got a better man than the man who quit. After a But all things come to him who stoops over when the boot of Wrath draws nigh. At the end of the Fiscal Year, which is the time of reckoning and erasing and general all ’round fixing of fake entries, Comrade President called Elliott into his private office, leaned back in his executive Swivel, and relieved himself of the following ballad: “Young man,” he said, feeling for his tonsils to see that they were on straight, “I have just looked over the Sales Record for the year during which you have been benching in the Sales Department, and I find that Sales have fallen so shockingly low that they ought to be in a Rescue Home. “When I gave you that job I was following out a plan that has proven successful in many cases as shown by magazine articles. I thought you would make a good Sales Manager because you knew nothing about Selling, just as the best “I now see that I was not only Dead Wrong but absolutely bughouse. I might as well expect to get a good hair-cut by a piano-tuner or boxing-lessons from a Tea Tenor, as to get a good Sales Manager out of any man who gets off a train head-first and doesn’t know a Sample Case from a schmeerkase. “In twelve long, lanky months you haven’t yet got the lie of the 2nd hole on the Selling Course, and I have a sneaky suspicion that you wouldn’t get around the first Nine in ninety years. “You couldn’t get a Salesman’s point of view if he stuck you in the leg with it, and for the same reason you couldn’t see the Dealer’s slant on things, nor the House’s policy if you trained a super-telescope on them. “Besides all that, you have been so busy trying to think out some new high-sounding title for your job, and writing brainless Briefs on Salesmanship for the tired Trade Press, and attending so many noonday foolishers called Business Luncheons, that you haven’t yet had time to learn whether our Line of Goods is made to wear or to eat. “Here and there in this worryful World of Business you will occasionally find some old moss-chest who still holds that Salesmanship means SELLING GOODS, and not Charts, Maps, Conferences and After Dinner Oratory. I now see, after a brief but total eclipse of Horse Sense due to too much reading and too little thinking, that I am one of those Old Timers myself. “I don’t blame you,” he went on, unmindful of a pair of quaking pants before him, “for getting the Bilged Bean right at the crank-up, for you have never shinned the rough spots of Salesmanship yourself, and you haven’t got the imagination of a moving van. “The fault is all mine,” he concluded, “but |