| Introduction, | 5 | | General Principles, | 5 | | The Management, | 10 | | The System, | 12 | | Advertising, | 15 | | The Buying Organization, | 25 | | Receiving Goods, | 32 | | Taking Care of Stock, | 34 | | Serving Customers, | 35 | | Exchanging Goods, | 38 | | Floor Managers and Ushers, | 40 | | Making out Checks, | 43 | | Inspecting, Checking and Parcelling Goods, | 46 | | Collecting Goods for Delivery, | 48 | | Delivering Goods, | 51 | | Stables, | 54 | | Cash Office | 57 | | Check Office, or Auditing Department, | 58 | | C. O. D. Business, | 60 | | The Mail-Order Business, | 62 | | Catalogues, | 73 | | Receiving and Opening Mail, | 95 | | Book-keeping, Buying, Checking, etc., | 100 | | Assembling and Packing Mail-Order Goods, | 106 | | Goods sent by Mail, Correspondence, Paying for Goods, etc., | 110 | | Filing Correspondence, | 117 | | Special Orders, | 119 | | Returned Goods, Exchanges and Complaints, | 121 | | Samples, | 123 | | Keeping Employees' Time, | 125 | | Employing Help, | 128 | | Paying Wages, | 130 | | Watchmen, | 131 | | General Rules for Employees, | 133 | | Mechanical Section, | 139 |
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