Letters from an Old Railway Official. Second Series: [To] His Son, a General Manager

FILE NUMBERS.

LETTER I.
The New General Manager	1
LETTER II.
Building an Organization	10
LETTER III.
The General Manager on the Witness Stand	20
LETTER IV.
Further Gruelling of the General Manager	32
LETTER V.
Limitations of the Chief Clerk System	43
LETTER VI.
Preventing, Instead of Paying, Claims	52
LETTER VII.
The Chief of Staff Idea	63
LETTER VIII.
The Unit System	73
LETTER IX.
Standardizing Office Files	88
LETTER X.
The Line and the Staff	100
LETTER XI.
The Problem of the Get-Rich-Quick Conductor	112
LETTER XII.
The Labor Nemesis and the Manager	126
LETTER XIII.
A Department of Inspection, or Efficiency	136
LETTER XIV.
Preserving Organization Integrity	146
LETTER XV.
The Size of an Operating Division	156
LETTER XVI.
Supplies and Purchases	168
LETTER XVII.
Correspondence and Explanations	181
LETTER XVIII.
Organization of the Ideal Railroad	192
LETTER XIX.
The Engineering of Men	205
LETTER XX.
The Fallacy of the Train-Mile Unit	214
LETTER XXI.
The Man-Day as a Unit	224

Appendix	228

Letters From A Railway Official

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