INDEX A Addressing machines, 321 Addressograph, 323 Administrative and industrial organization, 11-59 chart of organization, 16 charting salary and wage distribution, 38 committee system, 50 departmental, 26 duties defined of individual workmen, 36 of office employes, 36 employment department, 33 expense distribution chart, 40 oral orders cause confusion, 56 physical arrangement, 44 sales division, 30 suggestion plan, 55 uniform blanks, 58 Advertising committee, 53 Advertising contracts, 80 Advertising periodical, 78 Advertising and sales organization, 61-124 advertising information, 63 copy proofs, 70 cut indexes and tracers, 68 designs and cuts, 65 outdoor advertising, 92 periodical advertising, 78 checking returns, 83 contracts for, 80 orders for insertion, 83 rate cards, 78 printing orders and tracer, 71 sales department, 94 branches of, 95 mail order 96 personal salesmanship division, 112 Advertising and sales organization sales records, 120 street car advertising, 91 systems and records, 63 Advertising and salesmanship, 93 B Back orders, 199 Branch house credits, 144 Business organizer, 11 Business statistics, 287-329 administrative costs, 308 commercial costs, 308 daily mail report, 312 postage record, 313 stationery and supplies, 315 weekly mailing report, 315 weekly postage report, 315 statistical department, 287 customer's profit records, 303 department sales, 297 expense distribution, 295 mail orders, 295 records of shipments, 289 returned goods, 291 sales costs, 288 salesmen's records, 292 total commodity sales, 297 trading statements, 299 value of profit figuring, 303 C C.O.D. deliveries, 224 Chart of expense distribution, 40 Chart of salary and wage distribution, 38 Charting the organization, 16 Checking shipments, 200 Chief accountant, 29 Chief engineer, 32 Chief stenographer, 29 Class rates, 186 Collections, 148 Collection systems, 152 Committee system advertising committee, 53 departmental factory committees, 51 general factory committees, 51 job bosses, 52 organization committee, 53 sales committee, 52 Commodity rates, 186 Comptroller, 28 Correspondence copying, 243 carbon copies, 244 mechanical copiers, 244 Correspondence and filing, 231-285 copying correspondence, 243 correspondence short cuts, 238 filing division, 254 filing equipment, 278 filing helps, 276 filing systems, 257 mail, 231 miscellaneous filing, 271 stenographic division, 247 Correspondence short cuts, 238 complaints and changes of address, 241 dictating by number, 238 form paragraphs, 238 making corrections, 243 requisitions, 240 stenographer's reference index, 242 talking machines for dictation, 239 Credit organization, 127-180 branch house credits, 144 collection systems, 152 card tickler, 155 cash receipts, 167 collecting from the ledger, 159 collector's card, 171 collector's receipt, 172 cross-indexing, 155 duplicate invoices, 152 filing contracts, 171 handling drafts, 162 installment collections, 162 installment ledger, 166 installment register, 165 local collections, 158 monthly statements, 157 collections, 148 credit man, 127 financial statements, 130 information required, 128 information for retailers, 133 mail-order installment collections, 172 account, 175 follow-up, 176 by attorneys, 178 recording credit information, 140 card transcripts, 141 filing, 140 sources of information, 135 local correspondents, 136 mercantile agencies, 135 retail credit reporting agencies, 138 traveling salesmen, 137 Credit organization, recording, 140 D Departmental organization, 26 E Expense distribution chart, 40 Export shipping, 204 Express shipments, 215 F File clerk, 255 Filing, miscellaneous, 271 clippings, 275 correspondence of temporary value, 272 credit reports, 276 documents and legal papers, 274 drawings and maps, 275 invoices, 273 orders, 272 salesmen's correspondence, 271 Filing equipment, 278 metal, files 283 transfer files, 282 Filing helps, 276 guiding, 276 sorting, 277 transferring, 277 Filing systems, 257 flat files, 258 indexing methods, 262 alphabetical, 264 geographical, 265 numerical, 262 subject, 267 vertical files, 259 Filling orders, 196 Financial statements, 130 Folding machines, 324 Form letter records, 101 Forms alphabetical vs. numerical filing, 270 alphabetical subdivisions, 265 attorney's collection card, 178 attorney's collection register, 177 back order blank, 200 blank used for interdepartment correspondence, 57 border on label to indicate routing, 220 box envelope for clippings, 64 box file, 66 branch office credit application, 146 credit inquiry blank, 148 credit notice, 147 card for a classified record of purchases, 111 card for combined daily and monthly follow-up, 107 card for commodity rates, 193 card for follow-up, 104 card for follow-up claims, 211 card for follow-up of dealer and inquirer, 119 card for publication inquiries, 84 card file for a classified customer's list, 109 card file for railroad tariffs, 189 card index for classification, 192 card record of reports received and credit granted, 145 card tickler for collections, 154 cash receipt book for installment collections, 166 chart of apportionment of salaries and wages, 41 corporate manufacturing enterprise, 17 corporate trading enterprise, 21 departmental authorities, 27 expense distribution, 42 working authorities in a manufacturing business, 19 working authorities in a trading business, 23 checking card used for record of sales, 86 claim account card, 213 collection card for alphabetical cross-indexing, 155 cross-indexing by date, 156 each invoice, 153 synopsis of entire account, 157 collector's card, 170 combination cabinet, 280 condensed profit-and-loss statement by departments, 320 condensed rate card, 191 confirmation of telegram, 253 contract for installment sales, 163 copy of invoice for statistical department, 291 credit agency report card, 143 credit card for retailer's use, 145 credit information folder, 141 cross-index to tariff file, 190 customer's financial statement, 131 daily mail report, 312 daily and monthly record of salesmen, 123 daily report of installment accounts for collector, 168 daily tabulation of sales by departments, 122 delivery boy's call tag, 223 delivery sheet, 222 delivery tag, 224 departmental comparative trading statement, 304 departmental distribution of work of stenographic division, 251 detailed record of form letters mailed, 98 distribution of administrative expense, 318 document file, 274 document file envelopes, 274 drawing file, 275 file drawer, 65 floor chart for filling orders, 198 floor plan of a modern administrative building, 49 folder for freight claims, 210 follow-up card with alphabetical tab, 105 follow-up card with movable tab to show dates, 106 general credit information card, 144 general credit report card, 143 geographic alphabetic filing, 266 index to creditors for attorney, 180 index card for numerical filing, 264 record of advertising rates, 79 record of designs and engravings, 68 indexing firm correspondence for numerical filing, 264 installment contract register, 164 layout of a typical manufacturing plant, 46 ledger card, 216 ledger for installment accounts,165 local correspondent's report blank, 137 loose-leaf ledger cross-indexed for due dates, 160 loose-leaf ledger for mail-order collections, 174 loose-leaf scrap book sheet for engravings, 67 mail-order collection card, 175 monthly recapitulation of daily sales reports, 122 monthly record of purchases of customer, 108 monthly trading summary, 302 notice of attempt to deliver, 227 notice of inquiry sent to salesman with blank for his report, 120 office record of C.O.D. items, 226 order blank, 201 for insertions of advertising copy, 82 packer's slip, 202 perpetual stock for printing, 75 post-card notice of attempted delivery, 228 post-card receipt for cuts, 70 prepaid shipping sheet, 218 quadruplicate draft form, 161 receipt for installment collections, 172 record of correspondence on back of follow-up card, 212 costs and sales, 88 purchases and profits of customer, 305 sales advertisement, 89 sales by an agent or dealer, 124 sales of a department divided as to commodities, 300 sales resulting from form letters, 100 salesman's sales arranged by commodities, 294 salesman's total sales, 296 shipment of street car cards, 90 street car contract and net cost, 91 total sales of one commodity, 298 register of merchandise received, 290 register of sales, 214 report of labor in the mailing room, 310 report of returned goods, 292 requisition for correspondence, 241 routing package labels, 203 salesman's comparative sales statement, 307 salesman's customer's report blank, 138 salesman's report of call and follow-up, 118 salesman's report of calls in each town, 116 schedule of monthly insertions in periodicals, 81 shipping order and label made at one writing, 217 shipping order for printing, 77 sorting tray, 277 special C.O.D. delivery book, 225 special delivery tag, 228 special delivery tag for department store, 229 special invoice folder, 273 specific report on industrial calls, 118 stenographer's weekly record of work distributed by departments, 249 subject and alphabetical folder, 268 subject indexing and cross-reference, 267 summary of supplies drawn, 317 tab folders, 266 tally of sales for small mail-order house, 234 tracer card for drawings and cuts, 70 traveler's route card, 115 traveler's weekly statement of expenses, 121 triplicate form for printing, 73 triplicate statement for collection, 158 vertical file drawer equipped as a tickler, 102 voucher for postage, 313 weekly report of mailing department, 316 weekly report of postage used, 314 working chart for employes, 37 Freight claims, 208 Freight tariffs, 188 filing, 188 indexing, 190 G General manager, 28 I Installment collections, 162 J Job bosses, 52 K Keying form letters, 97 M departmental distribution, 235 distributing incoming mail, 233 interdepartment correspondence, 237 opening mail, 231 sorting mail, 232 Mail orders, 96 classification of sales, 110 cross-indexing alphabetical file, 106 cross-indexing chronological file, 105 follow-up systems, 101 card follow-up, 103 tickler method, 102 form letters, 96 lists of customers, 107 Mail-order installment collections, 172 Mailing-room machinery, 321 addressing machines, 321 folding machines, 324 letter-printing machines, 327 mailing machines, 325 Mercantile agencies, 135 Mercantile business, organization of, 20 O Organization administrative and industrial, 11-59 advertising and sales, 61 applied to small business, 20 characteristics of, 14 of mercantile business, 20 objects of, 14 Organization committee, 53 Organization principles, universal application of, 22 Outdoor advertising, 92 P Periodical advertising, 78 Personal salesmanship, 112 expense accounts, 120 follow-up of dealers and salesmen, 117 reports of calls, 115 routing salesmen, 114 Purchasing agent, 33 R Rate cards, 78 Retail advertising returns, 89 Retail credit reporting agencies, 138 Retail delivery system, 219 C.O.D. deliveries, 224 delivery sheet, 222 delivery tag, 220 routing deliveries, 221 special deliveries, 229 undelivered goods, 227 Routing salesmen, 114 Routing shipments, 194 S Salary and wage distribution, chart of, 38 Sales committee, 52 Sales manager, 30 Sales records, 120 daily, 121 monthly, 123 salesmen's, 123 Shipping clerk, 184 class rates, 186 classification index, 192 commodity rate file, 193 commodity rates, 186 condensed rate file, 191 freight tariffs, 188 information required, 184 routing shipments, 194 Shipping department, 183-229 back orders, 199 checking shipments, 200 export shipping, 204 express shipments, 215 filling orders, 196 freight claims, 208 retail delivery system, 219 shipping clerk, 184 Special deliveries, 229 Statements accounts receivable, 132 bills receivable, 132 cash on hand, 132 due for borrowed money, 133 due for merchandise, 133 due from stockholders, 133 liability as surety, 133 merchandise, 132 Stenographers, 247 "don'ts", 252 hints for, 252 records of work, 248 Street car advertising, 91 Superintendent, 31 T Transfer files, 282 TRANSCRIBER'S NOTES —Obvious print and punctuation errors were corrected. —The transcriber of this project created the book cover image using the title page of the original book. The image is placed in the public domain. |