A manufacturer sometimes fails to satisfy the woman consumer because he is attempting to satisfy a dealer's demand for "flashy" rather than practical selling points and, therefore, loses sight of the value to him of a perfect functioning of his device. Exclusive points of design that can be used for a spectacular demonstration have been up to this time perhaps the strongest of selling aids; but manufacturers and dealers alike are beginning to realize that they have an element of danger. Thus, the confetti test for vacuum cleaners was an unfortunate misuse of the machine. It has never convinced the woman purchaser that it would accomplish the more trying task of removing "grimed-in" soil, even while it fascinated her as a spectator and even while she left as a purchaser. She doubted her own machine because of the unconvincing test. It was only a short time ago that in one of the trade papers dealing with household equipment there appeared an editorial endorsement, and an exceedingly strong one at that, of a certain dealer display which had attracted great crowds on both sidewalk and street before the dealer's window. The crowd had been drawn by the display of a number of different washing machines grouped around a central machine which was absorbing the "limelight." It had a swinging wringer and the wringer was revolving at so rapid a rate it became plain that any woman who stepped in the way of that particular type of wringer was doomed to a severe blow if not a fall. The idea of the dealer in using such a display was of the "stop-look-listen" variety, and he obtained all he could desire of this variety of interest. But he had not safeguarded the interest of any washing machine in his window. For women have a certain reluctance toward machinery in motion and he failed to reckon with them as the purchasers of his washing machines. Would she buy one in order to use the swinging wringer as an obvious menace to herself and to her household? No. In selecting an Iron, the woman looks for: 1. A weight of household iron that is around six pounds. 2. A general design that is easy to handle, of good balance and with comfortable large handle grip. 3. A thin sheet metal hood; weight in hood decreases ironing efficiency. 4. A correct relation between the weight of the storage heat mass above the heating element, and the weight of the sole plate beneath the heating element. Upon this relation depends good ironing results. (If heating element should be inset in sole plate with one-fourth inch margin, a direct heat connection between the two masses of metal could be secured at a consequent reduction of heat loss.) 5. Cord connections to slip in and out easily. 6. Switch in plug connection or on cord. 7. Plug connection so heat insulated as to prevent conduction of heat, and overheating of cord at connections. Undoubtedly if there was a prospective woman purchaser in that group in front of the window she left to become one of the hundreds of women who still are asking themselves the question "is a washing machine safe?" It is not difficult to see how quickly this particular kind of demonstration becomes a boomerang to the manufacturer. It is as true of every type of spectacular appeal. The time has surely come to discontinue all such practices and to sell appliances: because they will do the work more quickly, more easily, or more cheaply, because they are so built that they will prove durable, and therefore, a satisfactory investment; and finally, because they are the only logical solution of comfortable, well-ordered present day family life. |